Rason Global Services Ltd

Return Policy

Our website address is: https://rasonglobal.com

• All sales are final. Defective returns are for replacement or merchandise credit only.
• Defective returns are eligible for return only within 30 days of sale to customer. After 30 days, the customer must return the product to the manufacturer’s or SMART’s authorized warranty station for warranty repair (UAE). Under any circumstance, defective returns will not be accepted after 60 days from RGS invoice.
• A copy of the RGS invoice must be included with all defective returns. All items must be returned complete and with all original parts/documentation; any missing parts will be deducted from amount credited. Incomplete returns will incur a 25% manufacturer/ refurbishing fee.
• Returns will be credited at the price paid on the invoice or current selling price, whichever is lower (less any restocking fee).
• No returns will be accepted back by RGS after 60 days from the RGS invoice, for any reason. Please check all equipment to ensure it is in proper working order.
• Non-defective product may be returned at RGS’s discretion and will be credited at the current RGS selling price less a 25% restocking fee.
• RGS will only accept product purchased from Rason Global Services Ltd.
• A Return Merchandise Authorization (R.M.A.) number must be obtained from SMART prior to the return of any merchandise. Product returned without a R.M.A. approval will be returned to the customer at the customer’s expense. R.M.A. numbers are valid for a period of thirty (30) days only. If you fail to return merchandise within 30 days, a new R.M.A. number must be applied for.
• All returns must be shipped freight prepaid and double boxed with the R.M.A. number displayed on the exterior of the package.
• Allow 21-30 business days for processing returns.
• Return credit will not be issued until RGS has received and examined the returned merchandise.
• Items showing installer or consumer abuse will not be accepted.

If you have questions kindly contact us {rasonglobalservicesltd@gmail.com}